frequently asked questions
Where are you located?
We are located just outside (north) of Baltimore, MD
What is considered big box furniture?
Any item(s) that would require freight shipping services.
How do I begin the process of having something custom made?
(See "How to customize" tab.)
How are costs determined?
Since everything is made to order, and no two items are exactly alike, quotes are generated based on the following criteria:
1. Dimension/shape of furniture, 2. Intricacy of design, 3. Added/special features
Will I get to see what it will look like before it is made?
Yes, a 3D render is prepared during the "conceptualization" stage which will provide a lifelike visual on what to expect.
How will I get my custom order?
Big box furniture is hand delivered by us within our delivery zone (see where we deliver tab). Small box items can be shipped nationwide.
How long will it take for my custom order to be fulfilled?
Given that all of our furniture is hand crafted, there is a natural increase in wait time. However, lead time is contingent on our current volume, size/intricacy of order and order type. As a general rule of thumb, expect extended wait times for big box furniture and shorter for small box items.